Returns & Exchanges

We want you to be fully satisfied with your Ascaso espresso machine, which is why we offer a 30-day return window for unused equipment in its original packaging. Please ensure all components and manuals are included to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully pack your machine in its original double-walled box with all protective foam inserts to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label and drop the package off at an authorized carrier location, ensuring you retain a copy of the tracking receipt.

• 4.
  Inspection and Refund

  Once our technicians verify the machine's condition, your refund will be processed to your original payment method within 5-7 business days.